I didn't do well at school... but I'm doing just fine at Silverback!

Why does learning with Silverback seem easier?

Professor Patrick Smith does not fall into the normal pattern of the academic professor, though he has published extensively on the subjects of learning, education and the role of each in leadership.

In this video he explains in 'everyday' terms the Silverback philosophy that makes learning more successful, much more enjoyable, and the 'Cool Curve'.

The Workshops

Emergency, Risk & Crisis Management

Crisis and your response

In this first module, you'll investigate various real crises to enable you to properly analyse events and responses. 

During the workshop we use a variety of real-life crises, such as the British Petroleum Deep Water Horizon disaster in the Gulf of Mexico in 2010, to bring to life some of the components of emergency and crisis management and provide an opportunity for you to explore a range of issues relating to emergency contingency planning. 

The tools you'll be given will enable you to develop your own crisis management plan.

Communication & Conflict Management

High stress events – how to communicate effectively? 

The management of information is critical to a favourable outcome following a significant event within any organisation and failure to control the release of verified and accurate information could be the difference between recovery and failure. 

During the workshop we simulate real life events and ask participants to investigate a particular event and role play key stakeholders. Recent workshops have used the Grenfell fire disaster to enable participants to create press statements for key organisations involved in the disaster, developing effective presentation and written skills.


The Security Management Context

Security – is it seen as a cost or a benefit? 

This module provides an opportunity to explore security consulting and invites you to think about security in terms of services and products versus the needs of the client. You will quickly get to grips with cost/benefit analysis to understand that security is often seen as a cost and not necessarily adding value. 

You will work through a series of short tasks that involve finance and budget, off the shelf technical security products, understanding client needs and creating a formal business proposal.


Counter Terrorism for Secure Environments

Could you recognise an IED? 

During the workshop you will be exposed to a range of simple but effective measures for dealing with unattended articles and vehicles, introduced to the component parts of an improvised explosives device (IED), develop a plan for the rapid search of a facility, explore building lockdown procedures and the response to a marauding terrorist attack (MTA) and the Run Hide Tell procedure.


Copyright: Katie Chan / CC BY-SA (https://creativecommons.org/licenses/by-sa/4.0)

Cyber & Information Security

Security breaches – vulnerabilities and risk mitigation measures 

Information is available in a wide variety of forms and in the electronic age of the internet we know how quick and easy it is to rapidly disseminate information beyond the secure perimeter of your organisation. But information security or INFOSEC isn’t just about cyber. We must also consider other types of information, physical INFOSEC, that can leave us vulnerable to threats, such as disposal of sensitive waste or the replacement of the office photocopier.

Event Security

Do you know the difference between people per m² and m² per person?

Live events pose challenges for the risk management of crowds and the security of crowded spaces. You will be introduced to the concept of crowd dynamics and will have the opportunity to design a Crowd and Security Management Plan, including ingress, egress, logistics and resources.

Crowd safety and crowd risk analysis models developed by the crowd science expert Professor Keith Still will be used to calculate the safe occupation of event space and manage the risks.

Business Continuity & Contingency Planning

When things go wrong, does your organisation have a plan? 

Business continuity is about ensuring a business operation has the resilience to prepare for, respond to and recover from a disruption to normal business activity. Contingency planning is an activity within the business continuity management (BCM) process whereby a plan of action is designed and prepared as part of the response to a disruption. 

The workshop looks at ways in which security will be called on to work in harmony with the business continuity plan for an organisation and to implement security activities that enhances the resilience of security operations and the wider business.

Facilities Security

Do you know how your facility functions? 

This workshop is about the protection and security of commercial facilities.  Security teams are frequently required to back up the work of facilities management. 

You need to have a general understanding of how the facility functions in order to respond effectively to unplanned events. The workshop will explore hazards and threats to commercial facilities, including power failures, floods, urban explorers as well as crime and terrorism. You will carry out a threat assessment for your facility.


Copyright:- Ministerio de Energía y Minas Republic of Peru

Logistics & Infrastructure Issues

How does your fuel get to the petrol station?

Your fuel probably arrives by a ‘just in time’ supply chain used in most developed countries. This workshop looks at transport networks and wider infrastructures to support ‘just in time’ deliveries to commercial and domestic customers. It also considers the challenging logistics for supplying industries in other parts of the world. There is a particular focus on securing pipelines and power plants.

When the interdependent logistics and infrastructures work well, supplies arrive safely and on time, but when things go wrong the impacts can be extensive.

Leading and Managing Security Organisations

Management is doing things right; leadership is doing the right things. 

Leadership and management are important recurring themes throughout all modules, but in this workshop we explore in detail the similarities and differences between the two, those qualities of trust, experience and knowledge, as well as the part played by style in managing and leading.

You will be able to share and reflect on your own experiences of management and leadership in action with other participants and gain insights for your future role as a security manager.


Copyright: Francis Tyers / CC BY-SA (http://creativecommons.org/licenses/by-sa/3.0/)

Transport Hub Security

A Soft Target?

Transport hubs and facilities are particularly vulnerable to disruption from a range of sources, including terrorists. This module focuses on those features which distinguish road, rail, air, sea and river services in terms of potential threats and those mitigating factors which might be employed to counter those threats. 

This workshop explores a range of transportation methods, with a focus on the network hubs that are widely regarded as ‘soft targets’ for criminals or terrorists.  You will be invited to think about the hazards and threats that could impact transport hubs before assessing the exposure to risks and creating simple measures for mitigation.

The Professional Security Manager

What does being professional mean in the security industry? 

There’s more to being professional than making the claim to that status or fixing a brass plate to the door. 

The problem for the security is that it’s not clearly defined – practitioners are drawn from the military, the blue-light services, and that extensive group of individuals who, for any number of reasons, have found themselves the work.  Whilst parts of the industry have clear ideas about duty, procedure and command structures, others have a legacy of ‘Getting by.’

This workshop considers these thorny issues in its attempt to encourage personal reflection and a commitment to continuing professional development.


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